Mad-Man Labs
Refund Policy
Important customer information for the Mad-Man Labs machine lubricant website.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy if a product does not meet a consumer guarantee.
Change of Mind
We do not offer refunds for change of mind once an order has been processed or dispatched.
Faulty, Incorrect or Damaged Items
If you receive a faulty, incorrect or damaged item, contact us promptly with your order number, photos of the item and packaging, and a clear description of the issue.
Misuse or Incorrect Use
Refunds will not be provided where a product has been misused, altered, contaminated, damaged after delivery or used outside its stated machine oil lubricant purpose.
Return Approval
Do not return any product without contacting us first. Unauthorised returns may not be accepted.